Frequently Asked Questions
Everything you need to know about your Foxwood shopping experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days domestically, while international orders may take 7-14 business days depending on the destination.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
What payment methods do you accept?
Foxwood Clothing accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.
How do I know which size to order?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart, as our fits range from tailored to oversized depending on the collection.
Are your materials sustainably sourced?
We are committed to ethical fashion. A growing percentage of our collection is made from organic cotton, recycled polyester, and FSC-certified viscose to minimize our environmental footprint.
Can I change or cancel my order after it's placed?
Because we aim to ship orders as quickly as possible, we can only make changes or cancellations within 60 minutes of purchase. Please contact our support team immediately for assistance.